Troubleshooting

General

Meine Daten werden als "gesperrt" angezeigt

Seit Version 0.1.29 verwendet Energyzed-IO einen stabilen Verschlüsselungsschlüssel, der Hardware-Wechsel (z.B. RAM, Grafikkarte, Festplatte, Mainboard) übersteht — das war vor 0.1.29 die häufigste Ursache für gesperrte oder leere Daten. Der "gesperrt"-Zustand kann trotzdem in wenigen Fällen auftreten:

1. Daten aus der Zeit vor Version 0.1.29: Wenn ein Profil oder Account schon vor dem Update als kryptischer Text (z.B. enc:...) angezeigt wurde oder nicht mehr lesbar war, war er bereits beschädigt — das Update kann solche Einträge nicht mehr retten und markiert sie stattdessen sauber als gesperrt, statt sie weiter fehlerhaft anzuzeigen.
2. Windows-Neuinstallation oder verlorener Schlüsselspeicher: Der Schlüssel wird von Windows (bzw. macOS) sicher verwaltet und bei einer Neuinstallation von Windows oder dem manuellen Löschen der Schlüsseldatei nicht automatisch übernommen. Reine Hardware-Tausche bei bestehender Windows-Installation sind davon nicht betroffen.

Was du tun kannst:

1. Backup wiederherstellen (empfohlen, wenn vorhanden): Die App legt beim Start automatisch Backups an. Diese findest du unter:

   • Windows: %AppData%\Energyzed-IO\backups\
   • macOS: ~/Library/Application Support/Energyzed-IO/backups/

   Kopiere die database.db-Datei vom alten Gerät (oder aus dem Backup) zurück in das Hauptverzeichnis der App — entweder vor dem Umzug oder von einem früheren Backup auf dem Originalgerät.

2. Daten neu eingeben: Wenn kein Backup verfügbar ist, lösche die gesperrten Einträge und lege sie neu an.

Daten sichern vor einer Windows-Neuinstallation

Bevor du Windows neu installierst, kopiere die Dateien database.db und settings.json aus dem App-Datenordner an einen sicheren Ort. So kannst du deine Daten danach ohne Verlust wiederherstellen.

"Lizenzserver nicht erreichbar" / License server unreachable Update to v0.1.21 or later. Versions before v0.1.20 may fail to connect to the license server depending on your region. If you can't auto-update, download the latest release manually.

If the issue persists on the latest version, your antivirus may be blocking the app's network access. See the "Windows Defender / Antivirus" section below.

Windows Defender / Antivirus blocks the app Windows Defender (or other antivirus software) may flag Energyzed-IO as a false positive. This can prevent the app from starting or connecting to the license server.

To fix this:

1. Open Windows Security > Virus & threat protection > Protection history
2. Find the Energyzed-IO entry and select Allow on device
3. Alternatively, add an exclusion: Virus & threat protection > Manage settings > Exclusions > Add an exclusion > select the Energyzed-IO.exe file or its folder

If Defender already removed the file, re-download it after adding the exclusion.

Task status stuck after stopping Update to the latest version. This was fixed in a recent release.

"No profile selected" Edit the task and assign a Profile Group.

Tasks keep restarting in a loop This is normal. When a checkout step fails, the bot restarts and tries the next proxy. Check the task's status text and the live log (list icon next to the task) for the specific error.

Visual glitches or blank screen Disable Hardware Acceleration in Settings > General and restart the app.

Proxies

All tasks show "Blocked (403)" Your proxies are blocked. Switch to a different provider or use residential proxies.

Ping test shows all red Check proxy format (ip:port or ip:port:user:pass), verify credentials, and confirm proxies are still active.

Captcha

"No Capsolver API key" Go to Settings > Captcha and enter your key. Required for Games Island, recommended for Euronics and Elbenwald (guest mode).

Alza

Alza: "Phone number error" Alza validates phone numbers server-side. Use a real number or the X jig with a valid prefix (e.g. +49176XXXXXXXX) -- the RANDOM jig does not work.

Alza: "Confirm error" Delivery or payment selection failed, usually a temporary Alza server issue. The bot retries automatically.

Bauhaus

Bauhaus: "No store found" No Bauhaus store was found near the entered PLZ. Verify it's a valid 5-digit German postal code, or try a larger Max KM radius.

Bauhaus: "PLZ lookup failed" The entered postal code could not be resolved. Double-check it's a valid German PLZ.

Bauhaus: "Reserve failed" The store rejected the reservation request, usually a temporary issue. The bot retries automatically.

Baur / Quelle

Baur/Quelle: "No account selected" These stores require account-based checkout. Create an account group under the respective store in the Accounts tab and assign an account to your task.

Baur/Quelle: Login failed Verify your email and password. If the account doesn't exist, the bot can auto-register -- make sure your profile data is complete.

Comic Planet

Comic Planet: "Order validation failed" Check your shipping address fields (ZIP, city, street, house number).

Coolblue

Coolblue: "No account selected" Coolblue requires account-based checkout. Create an account group under the Coolblue store and assign an account to your task.

Coolblue: Login fails Verify your email and password are correct. If your Coolblue account has 2FA enabled, it may not work with the bot.

Coolblue: "PayPal redirect failed" The bot could not extract the PayPal payment link. It restarts automatically. If persistent, try different proxies.

Elbenwald

Elbenwald: Captcha failed repeatedly The bot retries automatically up to 3 times. If it keeps failing, make sure residential proxies are used and the Capsolver key is valid.

Euronics

Euronics: "Full product URL required" Paste the complete URL from your browser, not just the EAN number.

Euronics: "Sold out" but available on website The bot picks a dealer based on your shipping ZIP. That dealer may not have stock. Try a different ZIP in your profile.

Expert

Expert: "Invalid product" Enter the full expert.de product URL or the 8+ digit webcode.

Expert: "PayPal authorization pending" Open the PayPal link from your Discord webhook and complete the payment.

Games Island

Games Island: "No Capsolver API key" Games Island requires Capsolver. Add your key in Settings > Captcha.

Games Island: Captcha keeps failing Verify your Capsolver balance and key are valid. Residential proxies improve solve rates.

HHV

HHV: "Guest registration failed" Check your shipping address fields -- HHV is strict about ZIP/city/street formatting. Make sure House Number is filled in (separate field, not inside the Street field).

HHV: "Submit rejected" Usually transient during high load. The bot retries automatically.

Hornbach

Hornbach: Repeated session restarts Temporary blocks can occur during high traffic. The bot retries automatically -- residential proxies help if it keeps happening.

Lidl

Lidl: "Waiting for price drop" indefinitely The price exceeds your Max Price setting. Increase it, set to 0, or wait for an actual price drop.

Lidl: Payment fails Try Vorkasse (Germany's default and most reliable method). If a redirect-based method (PayPal, iDEAL, Google Pay) keeps getting rejected for a specific product, the item's composition may not be eligible for it -- the bot automatically retries with another available method when this happens.

Lidl: Order placed but nothing arrives / no payment page For PayPal (Germany), iDEAL (Netherlands), and Google Pay (Poland) the order is placed first, but you still need to complete payment yourself. Check your Discord webhook for the Checkout Link and open it -- the order isn't secured until you pay.

MediaMarkt / Saturn

MM/S: "Payment rejected" The selected payment method is not available for this product. Try a different payment method (e.g. Klarna or Vorkasse instead of PayPal).

MM/S: "Solving Cloudflare..." The bot detected a Cloudflare challenge and opens a browser to solve it. This is automatic -- no action needed. If it fails repeatedly, try switching proxies.

MM/S: "OOS -- retrying..." The product is out of stock. The bot is monitoring for restocks and will place the order automatically when stock appears.

MM/S: "Error: no IMAP configured" The account generator requires IMAP to read verification codes. Add an IMAP account in Settings (server, port, email, password).

MM/S: "Timeout waiting for DOI code" The verification email didn't arrive within 120 seconds. Check that your catchall domain is working and that the IMAP account in Settings can receive emails for that domain.

MM/S: "Email already registered" The generated email was already used. The bot automatically moves to the next email.

Mueller

Mueller: "Quantity not supported" The store has a per-product limit. Use a lower quantity or type MAX to auto-detect the limit.

OBI

OBI: "PLZ required" OBI's Reserve & Collect always needs a postal code -- there's no nationwide fallback. Enter a valid 5-digit German PLZ on the task.

OBI: "No store found" No OBI Markt with Reserve & Collect was found near the entered PLZ. Increase Max KM or double-check the PLZ.

OBI: "Price too high" The reserved item's price at the nearest in-stock store exceeded your configured max price. The bot skips it and keeps checking.

Otto

Otto: "No account selected" Otto requires account-based checkout -- there's no guest checkout. Create an account group under the Otto store in the Accounts tab and assign an account to your task.

Otto: "Login error - retrying..." Verify your email and password are correct in the Accounts tab.

Otto: "Account has no default address" Log into otto.de manually in a browser and save a default shipping address on your account, then restart the task.

Otto: "PayPal not available at checkout" Usually a temporary issue on Otto's side. The bot retries automatically.

Pagro

Pagro: "Invalid product URL" Pagro requires the full product URL starting with https://. Paste the complete URL from pagro.at.

Pagro: Session keeps restarting Residential proxies are recommended for Pagro. Switch to a different proxy provider if this persists.

Rossmann

Rossmann: "Address error" Check your profile's shipping address fields. Make sure ZIP, city, street, and house number are all filled in correctly.

Rossmann: "Order validation failed" Usually a temporary Rossmann server issue. The bot retries automatically.

Shopify

Shopify: "Variant not found" / size unavailable The selected size/variant is sold out or the product preset is outdated. Re-pick the variant in the task and confirm it's in stock.

Shopify: "Cloudflare challenge failed" Try different proxies. Residential proxies are recommended for Cloudflare-protected Shopify stores.

Toom

Toom: "PLZ required" Toom needs a PLZ to know which markets to check -- there's no nationwide fallback. Enter a valid 5-digit German postal code on the task.

Toom: "No store found" No toom Markt with click & collect was found near the entered PLZ. Try a larger Max KM radius or double-check the PLZ.

Zalando

Zalando: "No account selected" Zalando requires account-based checkout -- there's no guest checkout. Create an account group under the Zalando store in the Accounts tab and assign an account to your task.

Zalando: "Account error" Login with the assigned account failed. Verify your email and password in the Accounts tab.

Zalando: "Logged out, retrying..." The session was logged out mid-task (e.g. after a long OOS wait). The bot automatically logs back in and resumes -- no action needed.

Zalando: "Waiting for price drop" The cart total exceeds your Max Price setting. Increase it, set to 0, or wait for an actual price drop. Note that Max Price protection for Zalando is still being hardened -- see the warning on the Zalando store guide.